Cashless Account Refund Policy
Customer support: email [email protected] for any questions regarding your cashless account.
All credit left unredeemed by the close of the event on March 24, 2018 will be refunded in accordance with the terms below:
- Credit & Debit Card: Leftover funds in your account, purchased online or onsite at the event using a credit or debit card, will automatically be refunded back to your card (less a $3 refund processing fee) within 10 business days following the end of the event.
- Cash: Leftover funds in your account, purchased onsite at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $3 refund processing fee). Important: You must first register your wristband to receive a refund for cash funds. Click the “Access Your Account” button below to get started.
The deadline to apply for a manual refund is April 8, 2018. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.
Access Your Account