DAYS 'TIL HOGS


Cashless Payments at Hogs

Cashless Account Refund Policy

Customer support: email [email protected] or call 800-813-5737 during standard business hours for any questions regarding your cashless account.

All credit left unredeemed by the close of the event on March 24, 2018 will be refunded in accordance with the terms below:

  • Credit & Debit Card: Leftover funds in your account, purchased online or onsite at the event using a credit or debit card, will automatically be refunded back to your card (less a $3 refund processing fee) within 10 business days following the end of the event.

 

  • Cash: Leftover funds in your account, purchased onsite at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $3 refund processing fee). Click the “Register Your Wristband” button below to get started.

The deadline to apply for a manual refund is April 8, 2018. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.


HOGGY DOLLARS ARE GOING DIGITAL!

For this year’s edition, we wanted to kick it up a notch and decided what better way than to ditch traditional payment methods and go digital!

Say goodbye to paper Hoggy Dollar tickets and hello to cashless payment technology. Using your personalized RFID wristband, you will be able to purchase food and drinks on-site, all with a quick, simple tap!

And not to worry, although we are changing the way you pay, our main purpose still remains the same: to help families fighting pediatric brain cancer. We’re just making it easier and faster to pay!

Already purchased a ticket?

Be sure to add your digital wallet by registering your ticket here!

 

Register Your Ticket Now



CASHLESS FAQS

 

WHAT ARE THE BENEFITS OF CASHLESS PAYMENT TECHNOLOGY?

  • Faster transaction times & shorter lineups
  • No need to fumble in your pockets for tickets or hit the ATM machine
  • Super convenient (your wristband is on you at all times)
  • Better control of your budget and spending (you choose how much to load)
  • Clear transaction records (registered users get email notifications)
  • Safe, secure and worry-free experience means more time to enjoy the festival

 

WHEN WILL I RECEIVE MY RFID WRISTBAND

You will receive your RFID wristband when you arrive on-site in exchange for your ticket.

However, if you want to get right to the action at Hogs for the Cause (highly recommended), you can come swap your ticket for your wristband early at one of our pre-event swap locations (details coming soon). Avoid the lines and swap beforehand!

 

USING CASHLESS PAYMENT TECHNOLOGY

So how does this all work anyways?

Your personalized festival wristband is not only your ticket to get into Hogs for the Cause faster, but it will also be used as your digital wallet to make purchases at the event – all with a simple tap of your wristband! Gone are the days of having to worry about searching for or losing Hoggy Dollar tickets; instead, enjoy fast, convenient and secure transactions using your RFID-enabled wristband. Now, all you have to focus on is enjoying the event!

Cashless is the only method of payment on-site for food and drinks (Note: merchandise can still be purchased using cash, credit or debit). To ensure you’re ready to hit the ground running when you arrive at Hogs for the Cause, register your ticket online beforehand by linking it to your cashless account (ticket registration begins three weeks before the festival). Then, simply ‘top-up’ by loading pre-paid funds into your cashless account. Once you arrive at Hogs for the Cause, your ticket will be swapped for your wristband and any loaded funds will then be linked to your wristband.

You can top-up your account in two (2) convenient ways:

  • Cashless Website (registration link available three weeks before the festival)
  • “Top-up Stations” located throughout the festival grounds

More Info & FAQs

Why is it important to register your ticket/wristband?

Ability to top-up your account in advance, saving you time from visiting a “Top-up Station” on-site
Email notifications of all your top-up and purchase transactions
Tracking of your on-site purchases
Automatic refund after the event (for any leftover credit from online top-ups)
If you ever lose or break your wristband, customer service will be able to cancel and re-issue you a new wristband and transfer your account balance if you are registered

Did you purchase multiple tickets/wristbands?

Register a new account for each ticket/wristband if you want to keep your spending separate. Assign a ticket/wristband to each person and have them each create a new account with their ticket/wristband numbers.

FYI – If you add two or more ticket/wristband numbers into the same account, this is called a “Shared Family Account”, and all linked tickets/wristbands will be able to make purchases using the same pool of funds in the account. You will NOT be able to separate spending amounts.

How do I add credits to my account at Hogs for the Cause?

You can top-up at one of the on-site Top-up Stations located throughout the festival. However, vendor stands will not be able to top-up for you, so make sure you have enough credit in your account before making purchases. Trained staff will be on-hand to help you through the process. You can also top-up online using your smartphone!

How do I make a purchase?

Now that you’ve topped-up your account, you can make cashless purchases for food and drinks at Hogs for the Cause. Once you’re at a vendor location:

1. Tap your wristband on the RFID reader.
2. Place your order with the staff.
3. Tap your wristband a second time to confirm your transaction.

The amount will automatically be deducted from your account. It’s that easy!

Can I transfer my credits from my wristband to another one?

No, you cannot transfer credits once they are in your personalized account. However, any leftover credit will be refunded to you in accordance with our refund policy.

Can I split the cost of something with a friend?

No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.

What if I have leftover credit at the end of the festival? What is your refund policy?

All credit left unredeemed by the close of the festival on March 24, 2018 will be refunded in accordance with the terms below:

Credit & Debit Card: Leftover funds on your account purchased online or on-site at the event using a credit or debit card will automatically be refunded back to your card (less a $3.00 refund processing fee) within 10 business days following the end of the event.
Cash: Leftover funds on your account purchased on-site at the event using cash will require you to complete a Manual Refund in your online account page (less a $3.00refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

Additional Terms:
All refunds are subject to a $3.00 refund processing fee.
Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
The deadline to apply for a Manual Refund is April 8th, 2018

Still have questions or troubleshooting issues?

Please e-mail [email protected] and provide the following information:

Full registered name
Wristband number(s)
What action you are trying to take (topping-up, registering, etc.)
Where the problem appears (e-mail, login screen, external payment site, etc.)
What the exact error message is
Transaction number (if applicable)

If you have questions on-site at the event, please speak with a representative at Customer Service or a Top-up Station.

I’ve lost my wristband, what should I do?

If you’ve created an account online and linked your wristband to it, no worries! Visit Customer Service at the event and they will deactivate your lost wristband and issue you a new one. Please bring valid photo ID. Link the new wristband number to your account and continue having a great time – your money is still in your account if you’ve previously linked it.

However, if you did NOT create an online account and didn’t link your wristband, unfortunately your remaining credit balance can no longer be retrieved. To get a replacement wristband, visit Customer Service and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative.

To avoid this issue, we strongly recommend you create an account and link your wristbands to that account prior to the event. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen / missing from your wristband if you lose it.

If my friend and I both have leftover credit, can we combine the remaining amounts into one account?

No, you cannot combine credits from different accounts once those accounts have been created separately.